Hello,
You mean the previous product key didn't work?
This process should be no problem, and I recommend that you make a phone call to activate it. The steps are as follows:
- Press Windows logo key + R, type slui 4 in the Open box, and select OK.
- Select your location (or the location nearest to you) from the drop-down list, and then select Next.
- Call one of the available phone numbers listed. An automated system will guide you through the activation process.
- If you're not able to complete activation successfully, you will be connected to Microsoft support for your region and country.
Hope this helps.
Best Regards,
Hania Lian
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