Cannot open past Mail emails in New Outlook

Bruce Jackson 0

I cannot open my Mail emails that were saved in Word Documents in the New Outlook. A message states I need to purchase Microsoft 365. Any suggestions would be appreciated.

SokiGuo-MSFT 23,871 Reputation points Microsoft Vendor

2024-05-09T07:19:17.0366667+00:00

Hi @Bruce Jackson

Welcome to our forum!

For better research, please provide more details about this case:

What is your account type?

How do you open an email? Can't all emails be opened?

Can you provide full error prompts and screenshots? Please be careful to hide your private information.
Bruce Jackson 0 Reputation points

2024-05-09T07:40:56.8433333+00:00

I have hundreds of emails that I saved to Word folders from Mail. If I try to open one of the emails from a folder to the New Outlook, a message appears stating, "Sorry, the file couldn't be opened. This file type requires a Microsoft 365 subscription to open. Get Microsoft 365".

1 answer

SokiGuo-MSFT 23,871 Reputation points Microsoft Vendor

2024-05-10T05:59:16.22+00:00

Hi @Bruce Jackson

Thanks for your reply!

I reproduce the issue in my New Outlook. Did you just change the file name? According to my tests, it is saved in .eml form by default in New Outlook. If I change the file name, I get the same error as you.

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Bruce Jackson 0 Reputation points

2024-05-10T06:26:19.7433333+00:00

From what I can tell, the emails I saved from Mail without changing the file names are EML files and do open in New Outlook. The emails which I named and saved are filed as Outlook Items and will not open. With a few emails I tried to open (EML and Outlook Items) a message appeared stating the file had been moved or deleted.

SokiGuo-MSFT 23,871 Reputation points Microsoft Vendor

2024-05-13T06:47:43.3266667+00:00

Hi

What type of messages do you save?

As I saved in the picture above, if you save as an Outlook item you can't open it.

Can you provide specific steps and screenshots to reproduce this? Be careful to hide private information.

SokiGuo-MSFT 23,871 Reputation points Microsoft Vendor

2024-05-17T07:39:27.14+00:00

Hi @Bruce Jackson

Is there any update on this case?

Please feel free to drop us a note if there is any update.
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Cannot open past Mail emails in New Outlook

1 answer