Quick Create Incident

The solution allows you to specify any number of "frequently used" templates that you want to be able to pick from a “fly-out-menu” when creating a new incident. The purpose of the solution is to save time by avoiding the need of going through the "Template Picker".

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  • Quickly create Incident with pre-defined template
    1 Posts | Last post June 05, 2014
    • Is it possible to create a task that opens up an incident form using a predefined
      template? The goal is to work around the dialog for manually choosing an incident template when you create a new incident.
  • Knowledgebase Article
    3 Posts | Last post September 13, 2013
    • Can this be done so that you can open a Knowledgebase Article based on the issue in the Incident?
    • Hi Audrey, 
      I'm don't think this solution can help you out, but to better understand what you're looking for could you describe the feature you're looking for a bit more detailed?
    • To have a menu item that would take incident information and create a knowledgebase article. Similar to the create problem task.