Changing status in SCSM the correct way 

 

Update! The task made it possible to change the status of closed in incidents, changed and now Closed Incidents cannot be changed anymore!


Since I have some skills in building extensions I figured I would write the code to change status in a correct way.

This solution contains a MPB file which replaced the old Incident "Other Status" and add's a new one which is filtered not to show close status and resolve status.

The improved "Other Status" requires comments in order to change a status to avoid changing a status without any comments.

If needed to can change the XML to still show the Close Task, this way you have all the default status changes which includes adding comments.

For full overview and screens - http://www.owl-it.nl/authoring-friday/scsm-incident-change-status-task-the-correct-way-evil-other-status-task/