The purpose of the solution is to allow the Service Desk console user to send email notifications to other users regarding a particular Service Request. The solution uses standard notification templates and workflows to send the emails. The solution is a dialect of the SendEmail solution which is a part of the Exchange Connector (created by Travis Wright).
The Send Email task in the Service Request form.
Usage of the Send Email consol task.
For instructions on how to deploy and configure the solution, see the included "Deployment and Usage Guide for SendEmail Solution - Service Request".
Thanks goes out to Thomas Ellermann and Travis Wright for helping out with testing and documentation!