In Service Manager 2012 the console tasks used to change the status of an Incident are grouped in a parent task called "Change Incident Status". Some people I've talked to actually prefer the way the console tasks were presented in Service Manager 2010 where they were presented as separate tasks instead of a group, the reason mainly being that it saves one mouse click.


This Management Pack addresses the wish of having things the way they were by hiding the group and re-wire each of the child tasks to make them appear as separate tasks outside of the group.

Before importing the management pack:

After Importing the management pack: