Service Manager 2012 - UnGrouping the Incident Status Tasks

In Service Manager 2012 the console tasks used to change the status of an Incident are grouped in a parent task called "Change Incident Status". Some people I've talked to actually prefer the way the console tasks were presented in Service Manager 2010 where they were presented

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  • Import issue
    1 Posts | Last post December 05, 2013
    • Hi Patrik,
      This was exactly what I was looking for. However seems that the MP disappears when Service Manager is closed. Are there any special import instructions?
  • How to do for the status "Pending" ?
    1 Posts | Last post September 26, 2013
    • Hi Patrik,
      Thanks for this MP. It helped me and I also did what Valerie says in his post to our custom status (see : )
      But i don't find how to do this for the status "Pending".
      Can you help me please.
  • Ungroup Other/Change Status
    1 Posts | Last post February 05, 2013
    • Is it possible to ungroup the other menu too?
      We want to user our Status without the menu.