This management pack provides a console task that appears either in an incident view task pane or the task pane of an incient form. When clicked a form is launched that allows the user to specify a message to send to someone that is related to the incident such as the affected user. Notification templates can be applied by workflows to format the message as needed.
Please see the included documentation for specific steps on how to install and configure this solution.
There is also a solution for sending notifications for service requests that is a derivative of this solution