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Hybrid agent setup failing on "Validating Hybrid Agent for Exchange usage

Jabulani Motloung 161 Reputation points
2024-03-12T14:23:02.9766667+00:00

Hi,

I am setting up a Hybrid Wizard config mail migration from on-prem to exchange online. I am using the Modern Hybrid Topology.

I get a Validating Hybrid Agent for Exchange usage error:

User's image

20240312_070138.log

I have also added the log file for further details of this error.

Guidance to resolve this issue will be highly appreciated.

Regards

Exchange Server
Exchange Server
A family of Microsoft client/server messaging and collaboration software.
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Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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Microsoft Exchange Hybrid Management
Microsoft Exchange Hybrid Management
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  1. Yuki Sun-MSFT 40,871 Reputation points
    2024-03-13T04:05:09.0766667+00:00

    Hi @Jabulani Motloung ,

    Connect to Exchange Online PowerShell and run the command below after replacing "domain\admin" with the on-premises migration admin you are using:

    Test-MigrationServerAvailability -ExchangeRemoteMove: $true -RemoteServer 'dd500728-4fec-405f-a706-a3b245576f1f.resource.mailboxmigration.his.msappproxy.net' -Credentials (Get-Credential -UserName domain\admin)

    If you get the same error, check the Hybrid Agent Status (ACTIVE or INACTIVE) by re-running Modern HCW and check it in the GUI, reference here.

    If the Hybrid Agent is ACTIVE, check and confirm with Performance Monitor that you see the requests. If the request counters (for #of requests) go up on the Agent machine when you do Test-MigrationServerAvailability to the Hybrid Agent, it's likely to be an issue with the on-premises infrastructure, especially proxy and firewall settings. Then please go through the links below and make sure all the requirements have been met:

    Reference: Troubleshooting Hybrid Migration Endpoints in Classic and Modern Hybrid -Scenario 1: Test-MigrationServerAvailability fails because of connectivity / timeout errors.

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  2. vdz 46 Reputation points
    2024-05-08T03:38:54.36+00:00

    Hi @Jabulani Motloung I got the exactly the same issue, would you be able to elaborate on how it was sorted please.

    @Yuki Sun-MSFT

    I ran the cmd as per your instructed above with mine'76101ba2-ccfb-4c99-972e-8de7fc7910d7.resource.mailboxmigration.his.msappproxy.net'

    it failed with the same error in the log.

    So you know it was fine before, all of a sudden it stopped working.

    Any help/ advice would be appreciated

    Cheers