Contact Centre planning and design Visio Stencil

I find that mostly my customers need me to explain some of the call flows, web chat, mail queuing etc. That's primarily because its really complex and at times hard to tell what's what.A picture paints a thousand words and so the contact centre stencil is given life.

 
 
 
 
 
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Lync
2/4/2018
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Verified on the following platforms
Windows 10 Yes
Windows Server 2012 Yes
Windows Server 2012 R2 Yes
Windows Server 2008 R2 Yes
Windows Server 2008 Yes
Windows Server 2003 No
Windows Server 2016 No
Windows 8 No
Windows 7 No
Windows Vista No
Windows XP No
Windows 2000 No
This script is tested on these platforms by the author. It is likely to work on other platforms as well. If you try it and find that it works on another platform, please add a note to the script discussion to let others know.