Turn Outlook into a Knowledge Base with Exchange Folders

Document best practices, FAQs on your business or products and store as Knowledge base articles in Exchange public folders and shared mailbox folders. Leverage these KB articles to insert into outgoing email replies and resolve issues from customers quicker, all inside Outlook.

 
 
 
 
 
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Office
3/8/2018
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Verified on the following platforms
Windows 10 Yes
Windows Server 2012 Yes
Windows Server 2012 R2 Yes
Windows Server 2008 R2 Yes
Windows Server 2008 Yes
Windows Server 2003 No
Windows Server 2016 No
Windows 8 Yes
Windows 7 Yes
Windows Vista Yes
Windows XP Yes
Windows 2000 No
This script is tested on these platforms by the author. It is likely to work on other platforms as well. If you try it and find that it works on another platform, please add a note to the script discussion to let others know.