Automation of the Steps in Microsoft KB 3025946

This is an attempt to simplify the steps outlined in the Microsoft KB at the following link: This script is useful in troubleshooting the Activation Errors with Outlook for Mac and OneNote.

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  • Work/Excel
    2 Posts | Last post March 26, 2019
    • Works great for outlook but are there steps for Word and Excel?
    • Worked for all apps for me on a MacBook Air 2018 running Mojave 10.14.3
  • Success
    4 Posts | Last post March 24, 2019
    • This script worked fine for me.
      My problem was that I couldn't get Word to reactive and was constantly receiving "The error code is: 0xD0000001".
      To solve it, I went into Keychain, searched for "Office" and deleted the entries that matched. I then ran this script in Script Editor (which produced no output, though I didn't check the log file). After that I launched Word, which asked for my MS Account details and happily reactivated.
      OS X Mojave 10.14.3
      Word V16.23 (190309)
      Good Luck!!
    • Thanks for the feedback!  Glad it could unblock you!
    • Also used this for trouble activating Word, after transferring to a new laptop and receiving error code 0xD000FFFE. I did not have to do anything other than download and run the script. Worked immediately for me, thank you so much!
    • Thanks Kay234 for the feedback. This will fix activation for all Office 365 apps.
  • Activation screen stalls
    2 Posts | Last post March 20, 2019
    • Also have been trying to activate since last week, get the spinning icon after entering my email. Never get to enter password.
    • Hello.  I  updated the script with an updated regex to move some additional files.  Could you try the new version?
  • Why is this not working
    2 Posts | Last post October 11, 2018
    • All I get is error messages . Can't you guys just get your software sorted so it loads properly.
      BTW I notice nobody from MS has bothered
      to answer the previous questions so Im not holding out help
    • Sorry.  I didn't get notification of the question.  With Outlook for Mac, choose contact support from within the application to get help.  
  • Outlook
    2 Posts | Last post October 11, 2018
    • Hello, we'll try this method. We won't lose any outlook data after running this, right?
    • This will not delete any user data.  This will only remove the activation information.
  • Outlook Activation
    1 Posts | Last post June 14, 2018
    • Hello, I was thinking why it's not working. After I ran the troubleshooter outlook app launches and nothing happens. So I tried activating but the same error code.
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